Frequently Asked Questions
Here we share frequently asked questions by our customers. If you still have a question that hasn't been answered, please contact email@example.com or call us on 0114 248 9416.
Can I customise items with my logo?
Yes! We customise ceramic and glass items with no minimum order quantity, in-house. If you would like a quote for this service, select the items you need and then add them to your branded quote. You can then upload you logo to the enquiry form. We will then email a graphic design of the items decorated with your logo and a quote.
What sort of packaging do you use?
We use second hand boxes supplied to us by local companies for both outer packaging and for interior padding. This is in line with our commitment to sustainability.
How long does delivery take?
From stock we deliver plain orders in 2-5 days depending on your location. Shipments overseas can take longer and we will quote this lead time. New decorated orders take 3 weeks from order date. Repeat decorated orders take 10-14 days.
Do you ship worldwide?
Yes we do! Online order shipping is automatically calculated when you check out and, if you want a quote for custom printed items, we will include shipping when we send you the quote.
Can I speak to someone on the phone?
Yes! We would love to take your call on any subject; stock availability, which cups would best suit your coffee service, or whether can deliver in time for your new opening. Just call 0114 248 9416.
If I need an item that is not in stock, can you source it?
We may be able to. Just send an email to firstname.lastname@example.org, describing the item you need, and we will get back to you with the options we have available.
How do I know if you have it in stock?
If you can add the item to the basket, then we have it in stock. Items out of stock are marked “sold out”. You can click the “notify me when available” button and you will be sent an email when the item is back in stock. If you send an enquiry for a sold out item, with a logo, we will inform you when it is back in stock, when we send you the quote!
Where are the items made?
Our products are produced all over the world; from European factories, factories in the Far East and in the UK. Steelite and Churchill ranges are all produced in the UK, in Stoke On Trent.
What’s the best size for each drink e.g. cappuccino, latte, espresso?
There is no “best" size! It comes down to preference and the type of coffee you are serving. We can help you to select the best size of cup for each of your drinks with free samples – just ask one of our sales people on 0114 248 9416 for assistance!
If I need a higher quantity of an item than you have available, can you help?
Yes, in this instance please email email@example.com call 0114 248 9416. We will then confirm when the shortfall is due into stock and, if you would like to order, email you a pro forma invoice.
Is it oven proof?
Our ceramic products are ovenproof. As with any ceramic item care should be taken to allow them to cool slowly when removing the oven. If you need a product specifically designed to be used in the oven check out our bakeware here.
Is it OK for use in the microwave?
Our ceramic products can be used in the microwave unless stated on the packaging. Any items decorated with a gold or silver logo should not be used in the microwave.
Is it dishwasher proof?
Our products can be used in the dishwasher but care should be taken when sliding the tray in and out of the dishwasher. Ceramic logos are fired at a very high temperature to ensure they are durable to withstand frequent trips through the dishwasher. Glass logos cannot be fired as high so are not a durable as ceramic logos.
How is the capacity worked out?
For cups and mugs we measure the capacity to the rim. If you need a cup with a specific volume, e.g to fit an automatic machine, we can send you a free sample to test before you place an order.
Do post-Brexit disbursement charges apply to export shipments?
They do. If you place an online export order we will email you straight away with the options available to settle these charges, and only ship when this has been fully agreed.
Do you ever have a sale?
We do run promotions on a regular basis. These are emailed to customers who have opted to receive our marketing and posted on our various social media platforms. We also have a clearance section here.
What happens if my order is damaged when I receive it?
We can replace or credit damaged items in line with our returns policy here.
Can I return items?
Yes, you can return items – see the link for our returns policy here.
Is there any discount?
We apply a 20% discount for orders over £50 ex. VAT on many of our ranges – this discount is clearly marked at the top of each participating range page.