Refund policy

If the items are damaged or faulty when they are delivered and that is reported immediately to us, we will ask you to email a photograph to us within 24 hours of arrival and we will refund you in full (including the costs of the postage and packaging upon proof of a valid receipt).

For Shopify only: If you do not want a refund for the damaged or faulty items we are happy to provide a replacement. Providing a photograph showing the damage is emailed within 24 hours of receipt. We do not offer the right to have the items repaired as the nature of the items means it is more cost effective for all parties to directly replace the items where a full refund is not provided and would therefore be disproportionate.  We will provide you with the replacement within 30 days of the email being received. The replaced goods will be delivered to you at the original place of delivery in accordance with these conditions. 

If you wish to return unwanted items you should return the goods to us in the original packaging to prevent damage. The return request must be completed within 14 days of receipt of goods. Once the return is approved, you have 14 days to return the goods to us. The goods must be returned in the same condition as sent to you.  

To request a return:-

1. Log onto your account and locate your order, select request return and complete the return request. If you want to exchange any items, use the notes section to tell us what items you want to exchange for.
2. Wait for return to be approved and for further instructions.
3. The return address is given on the delivery note which accompanies the goods. Alternatively, for UK customers we can arrange the return at the cost of £6.95 for each parcel up to 15kg and this will be deducted from any credit or refund due. Overseas customers will need to use a tracked courier or postal service to send back to us.
4. Please enclose a copy of the original delivery note with the goods on their return and mark your order number on the outside of the box. This will help us to deal with the refund and return quicker.
5. If you have any questions about your return, please contact us via live chat for the fastest response. Live chat is manned out of hours and is manned by real people not robots! Alternatively, you can email enquiries@quickfiretableware.co.uk. If contacting us via live chat or email about a particular order, please state your order number.

We CANNOT accept returns for items which have been bespoke decorated unless they are faulty.

Once you have accepted delivery of the goods, all risk in the goods passes to you.