Opal Soup Spoon 18/10 (Dozen)

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UK mainland shipping is £4.95 ex vat. Spend £75 ex vat for free delivery. For delivery charges to other areas see here.

Refunds and returns for damaged items

• If the items are damaged or faulty when they are delivered and that is reported immediately to us, we will ask you to email a photograph to us within 48 hours of arrival and we will refund you in full (including the costs of the postage and packaging upon proof of a valid receipt).
• For consumers only: If you do not want a refund for the damaged or faulty items we are happy to provide a replacement. Providing a photograph showing the damage is emailed with 48 hours of receipt. We do not offer the right to have the items repaired as the nature of the items means it is more cost effective for all parties to directly replace the items where a full refund is not provided and would therefore be disproportionate.  We will provide you with the replacement within 30 days of the email being received. The replaced goods will be delivered to you at the original place of delivery in accordance with these conditions. 

Refunds for unwanted items

• If you wish to return unwanted items you should return the goods to us in the original packaging to prevent damage. The goods must be returned in the same condition as sent to you.  Alternatively, we can arrange the return at £6.95 per parcel up to 15kg and the cost of that will be deducted from any credit or refund due.  Return address is given on the delivery note which accompanies the goods. PLEASE CONTACT US FOR A RETURNS NUMBER BEFORE SENDING THE GOODS. enquiries@quickfiretableware.co.uk
• When returning the goods you must enclose a copy of the original delivery note with the goods on their return. This will help us to deal with the refund and return quicker. 
• We CANNOT accept returns for items which have been bespoke decorated unless they are faulty.
• Once you have accepted delivery of the goods, all risk in the goods passes to you.